Effective Date: August 11, 2026
At Al Falah Trader, customer satisfaction is important to us. We want our customers to have a clear understanding of our return, refund, and cancellation procedures before placing an order.
Return Eligibility
You may request a return within 30 days of receiving your order if the product:
- Arrives damaged
- Is defective or does not function as described
- Is the wrong product or item was sent
Products must generally be unused and in their original condition and packaging unless the product is being returned because it arrived damaged or defective.
Return requests must be submitted within the applicable return period.
How to Request a Return
To request a return, please contact us at:
Email: support@alfalahtrader.com
Please include:
- Your order number
- Customer name
- Reason for the return
- Description of the issue
- Photos or videos of the product when applicable
Our customer support team will review the request and provide return instructions if the return is approved.
Please do not send products back to an address without receiving return instructions from us first.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us as soon as possible after delivery.
We may request photographs or other information showing the condition of the product so that we can investigate the issue and determine the appropriate resolution.
Depending on the circumstances, the resolution may include a replacement, refund, or another appropriate solution.
Incorrect Item Received
If you receive an incorrect item, please contact us at support@alfalahtrader.com with your order number and details of the item received.
We will review the issue and provide instructions for the next steps.
Non-Returnable Items
Returns are generally not accepted for:
- Products showing signs of use unrelated to a defect
- Products damaged through misuse, improper handling, or accidents
- Personalized or customized products
- Products clearly marked as final sale
- Products that are otherwise excluded from return eligibility at the time of purchase
If a product is defective, damaged upon arrival, or incorrectly supplied, the applicable return provisions above may still apply.
Return Shipping Costs
For products that are returned because they are damaged, defective, or incorrectly supplied, Al Falah Trader will review the circumstances and provide appropriate return instructions.
For other approved returns, any applicable return shipping costs will be communicated to the customer before the return is processed.
Refunds
Once an approved return has been received and inspected, where a return is required, we will determine whether the order qualifies for a refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
Refund processing times may vary depending on the payment provider or financial institution.
Once we have processed the refund, the time required for the funds to appear in the customer’s account may depend on the payment provider.
Partial Refunds
In certain circumstances, a partial refund may be offered where only part of an order is affected or where the applicable return conditions allow for a partial refund.
Any applicable partial refund will be communicated to the customer before processing.
Order Cancellation
Customers may request cancellation of an order before the order has been shipped.
Once an order has been shipped or dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.
To request a cancellation, please contact:
as soon as possible and include your order number.
Refunds for Canceled Orders
If an order is successfully canceled before shipment and a refund is applicable, the refund will generally be issued to the original payment method.
The time required for the refund to appear in the customer’s account depends on the payment provider or financial institution.
Return Approval
Submitting a return request does not automatically guarantee approval.
Each request will be reviewed according to the return conditions described in this policy and the circumstances of the order.
Contact Us
If you have questions about returns or refunds, please contact us:
Al Falah Trader (We Source our Products and Services from UNITED STATE OF AMERICA or CHINA)
A 71, Mahatma Phule Nagar, A G Khan Road, Worli
Mumbai, Maharashtra 400018
India
Email: support@alfalahtrader.com
Phone: +91-9152376716
Customer Support Hours: Monday–Saturday, 9:00 AM–9:00 PM IST
Website: https://alfalahtrader.com